All prices are inclusive of VAT - FREE DELIVERY on orders with 250 SAR or above

Terms and Conditions

Notification :

The online store of Saudi Radwa Food Co. Ltd. is operated and managed by Radwa Saudi Food Company Limited, and its commercial name is (Radwa Saudi Food Company Limited) and it is a limited liability with Commercial Registration No. 4030207094 issued from Jeddah on 01/12/1432 Hijri, and it’s registered address is PO Box 1178 Jeddah 21431 Kingdom of Saudi Arabia

Saudi Radwa Food Co. Ltd. website www.saudiradwa.com can be accessed via the Internet.

By browsing the company's website, you can view and buy available products, according to the following terms and conditions, our privacy policy and other terms, conditions and policies that you may find through our website regarding specific jobs, benefits, offers or customer service, all of which are part of or included in these terms and conditions (General, "Terms and Conditions").

Your access or use of the site is approval from you that you have read these terms and conditions, understood them and agreed to be fully committed to them without restriction or condition.

Intellectual property:

We give you non-transferable or assignable personal authority to use the programs that we will provide you as part of the website, for one purpose which is to enable you to use our services and enjoy their benefits, and this is as determined by Saudi Radwa Food Co. Ltd. Limited and according to the way that the conditions allow and its provisions.

Commercial use or use on behalf of others is prohibited unless we allow it expressly and in writing in advance. Any breach of these terms and conditions shall result in the immediate revocation of the license granted under this paragraph without prior notice to you, without prejudice to any other rights.

All copyrights, trademarks, trade names, commercial appearance, designs, features of the website and any other form of intellectual property, materials and other rights related to the website, including software, HTML code and other codes used in the website, page titles, images, texts or graphics, illustrations, formats, logos, designs, icons, programs, music clips, downloads, or videos (collectively, “intellectual property”), are at all times — ownership and right of the Radwa Saudi Food Company Limited, as they are protected by the laws of Kingdom of Saudi Arabia and trademark laws and international copyright and publishing.

Intellectual property and all other materials displayed on our website may be accessed, displayed, downloaded and printed only for personal, non-commercial use, as expressly permitted by Saudi Radwa Food Co. Ltd. and / or licensed to them as a third party by Radwa Saudi Food Company Limited provided that:

  1. No modification or change of intellectual property is made in any way.
  2. Not to offer or grant intellectual property to any third party as a form of trade. You will never acquire any copyright, trademark or other property right in relation to intellectual property. You shall not have any license, right or interest in any materials or programs as an effect of your use of this website or on your access to, display, download or print of the intellectual property.

You are not permitted to copy (except as indicated above), publish, broadcast, distribute, display, modify, or create works derived from any of the intellectual property materials or from our website or sell them or participate in any sale or exploitation of them in any way, whether totally or partially. Intellectual property may only be used as a resource for shopping. Any other use of the intellectual property is strictly prohibited, including copying, modifying, distributing, broadcasting, republishing, displaying or performing.

Saudi Radwa Food Company Ltd. is the exclusive owner or licensee of the intellectual property exclusively (as appropriate), and it is the exclusive licensee of the domain name www.saudiradwa.com

Saudi Radwa Food Company Limited may provide content owned by a third party "Third Party Content" or links to third party websites as a service for those interested in this information. Saudi Radwa Food Company Limited does not monitor any third-party content or third-party websites and does not endorse its content and has no control over it, and the inclusion of links to third-party content or third-party websites does not imply any link or relationship between Saudi Radwa Food Company Limited and the third-party owner the link.

Saudi Radwa Food Co. Ltd. does not guarantee or endorse the accuracy or completeness of any third-party content or any third-party websites and does not endorse its accuracy or completeness. We are not responsible for updating or reviewing the content of third parties or third-party sites. Your use of third-party content and third-party sites is at your own risk and does not necessarily reflect the content of third parties, including comments by users of third-party content received by Saudi Radwa Food Co. Ltd., the views of the particular trustee.

Based on the above, Saudi Radwa Food Co. Ltd. will not be liable for any reason whatsoever for third party content and / or third-party websites, including but not limited to the provision of external sources, content, commercials, products, services, or any information or data that are available on the website or from external sources.

Terms of Sale:

1- Eligibility :

The purchase of products through the website is exclusively reserved for parties who can legally enter into contracts on the Internet in accordance with the laws of the Kingdom of Saudi Arabia.

To be able to make purchases on the website, you must provide your personal data, including the name of the legal entity, or your real name and family name, a valid mobile phone number, a valid email address, payment details, and a valid billing collection address and other required information as scheduled. You acknowledge and warrant that the payment details you provide are valid, complete and correct, and confirm that you are the Authorized person referred to in the Billing information provided.

The website is only available to people who meet the Saudi Radwa Food Company Limited conditions regarding eligibility and electronic payment, and they are those who hold a valid credit card issued by a bank acceptable to Saudi Radwa Food Company Limited, and those who have authorized us to make a discount from their credit cards for the price value The total of the products they buy, including any taxes or delivery charges if any. The products purchased are for personal use and may not be resold or used for commercial purposes for any other commercial gain. Saudi Radwa Food Company Ltd. reserves the right to impose restrictions on the multiple quantities of a particular piece, which are shipped to one specific customer or address

When you order the purchase of a product (s), you authorize Saudi Radwa Food Company Limited to verify your credit card and to transfer, send or obtain your credit card information or credit reporting information (including any updated information) to or from third parties to verify your identity and verify your credit card if correct/accurate and for initial authorization to use the card and / or authorize individual purchases, as we deem necessary. You agree that we may use the personal information you provide for the purpose of conducting the necessary checks to combat fraud and irregularities and that this personal information may be disclosed to a credit reference or anti-theft and fraud agency, which may keep a record of that information.

Please refer to our privacy policy for information on how we use your data.

2- Order products:

The products available on the website, including any samples or gifts with purchases that may be offered to you by Saudi Radwa Food Co. Ltd., are for personal use or gifts only. You may not sell or resell any products that you buy or obtain in any other way than that from Saudi Radwa Food Company Limited.

The products offered for sale on the website are subject to acceptance and availability. In the event that we are not able, for any reason after submitting an order for a product (s), to provide a specific product, we will inform you as soon as possible and we will cancel your order completely, without any responsibility or commitment to provide alternative products.

All order is subject to acceptance. We reserve the right to reject or cancel the order for any reason, including inaccuracies or errors in the product or pricing information or that we are unable to obtain permission to collect the price or because there are restrictions on delivery that apply to a particular piece or because the requested item does not meet the quality control standards that we apply and is being withdrawn or because you do not meet the eligibility criteria stipulated in the terms and conditions or because of any other problem/inconsistencies we discover.

Saudi Radwa Food Company Limited will keep a record of your transactions for a period of no less than ten years, or as decided by the company from time to time.

Once your order is placed, you will receive an email containing your order details. This email does not accept your request but will serve as a notification that we had received your request.

You will receive a call or message from one of our representatives to confirm your request. If our representative is unable to reach you at the registered number you provided, you will receive an email notifying you to reply on behalf of confirming your request. Even if there is no confirmation, the initial request will also be processed.

In case if the order is not cancelled, acceptance of your order will be processed until we have completed it. At this point, you will receive a secondary email to confirm that your request has been accepted and sent. Accordingly, the contract of sale will be concluded in the Kingdom of Saudi Arabia at the moment of approval, and the language of the contract will be Arabic.

Neither the authority of the payment processor, who represents a third party or the transport company we contract with, accepts an application on behalf of Saudi Radwa Food Company Limited.

We may refuse to process a transaction for any valid reason and we may also refuse to deliver to anyone at any time at our sole and absolute discretion. We will not be responsible to you or any third party for our withdrawal of any product, including any samples or gifts with purchases from the website, whether or not that product was sold.

We are not responsible for our deletion, testing, checking or editing of any materials or content on the website or our refusal to process a transaction, or for the annulment or suspension of any transaction after the initiation of the processing procedures.

By confirming your purchase at the end of order processing, this is your agreement to accept and pay the full amount due for the product(s) as specified in your order, including any delivery charges that apply to this order.

We will do our best to make sure all the details on the website are accurate, however, we may discover from time to time an error in the product prices. in case we detect an error in the price of a product included in your order, we will notify you as soon as possible. We will not be obligated to accept or execute an order for a product that has been advertised at an incorrect price and we reserve the right to cancel this order that has already been accepted or is on its way to you. if you order a product with the wrong price, we will send an email to you or call you to inform you that we have not accepted your order and / or that your order has been cancelled. in case you already paid for the product(s), we will refund the full amount as soon as we can. If these products are returned, we will process the refund to you as soon as we receive the products.

3- Prices and VAT and payment policy :

Prices include VAT applied on the day of the order. Any change in the VAT rate, or any new taxes or fees applied will automatically be reflected in the price of the products offered by Saudi Radwa Food Company Limited for sale on its website.

Tax number: (30028181718003)

All forms of credit card payments are subject to data validation and authorization processes by the card issuer. If the credit card issuer refuses to authorize payment, we will not be held responsible for any delay or non-delivery. We may cancel your order and we will contact you to choose an alternative method of payment.

The information on the credit card used for payment must match exactly the information of the credit card holder and the card issuer. Payment will be approved and placed on hold when placing your order and the amount will be deducted from your account when Saudi Radwa Food Company Limited finishes submitting your order. You will also confirm that the credit card used is your card or that you have been specifically authorized by the credit card owner to use it.

No credit card data will be sold, displayed or rented to any third parties except for our online payment gateway service provider.

4- Delivery:

The Saudi Radwa Food Company Ltd. or one of the companies we recommend delivering products within the Kingdom of Saudi Arabia, according to our planning. It is expected that your request will arrive within two (2) to seven (7) working days starting from the day on which your request is confirmed by e-mail depending on your area.

Delivery fees, if any, will be added to product prices and your local currency will be shown separately on the order form during the payment inspection and review process.

In case no one is available to receive the order, the product(s) will be stored at Saudi Radwa Food Co. ltd. cold stores and we will try to contact you to arrange an alternative delivery date during one week from first delivery date without paying any additional fees.

If you cannot receive your order on the second delivery attempt, you may have to pay an additional delivery fees for any succeeding delivery attempt.

In case that the product(s) are not received during the product's validity period due to long delays, the product will be disposed from our end, and the customer has no right to refund the value of the items that have expired or to request alternative products.

In the event that the products are delivered by a third party other than Saudi Radwa Food Co Ltd, the customer agrees that terms of the delivery agreement will apply. Orders delivered from Saturday to Thursday, except for Friday and public holidays, and force majeure situations.

5- Replacement and Return Policy :

At Saudi Radwa Food Co. Ltd., our goal is customer satisfaction and it’s our pleasure to serve you.

  1. For your safety, Saudi Radwa Food Co. Ltd. does not allow return or replacement of its products, except for the following cases only:
    • Products are damaged or defective and are rejected (prior signing the receipt)
    • Delivered a different product than what was ordered.
  2. To report/replace damaged/defective product or the wrong order, do not hesitate to contact us by calling our Customer Service at (920009422) (during working hours only) or send us an e-mail along with the shipment number at [email protected]
  3. You can replace/return damaged/defective product on the same day of receipt only.
  4. The product must be in the same condition as it was received and there has been no change in the shape or appearances and has not been opened or used.
  5. While working on the return processes, replacement may take a period of (10) working days from the date of the receipt by us.
  6. In the event that you decide a refund instead, a refund will be made and the amount will be transferred to you once we received damaged/defective product from our end (for physical verification/confirmation and checking on the condition of the product)

6- Cancellation:

We are well aware that sometimes your opinion/decision about the purchase may change.

If you change your mind prior receiving your order, you only need to call our customer service number during working hours on (920009242) to cancel your order, and we will do our best to cancel it, provided that your request has not already been implemented.

If this occurs, we will treat the cancellation as a return and we will process the refund to you. In any case, you can always contact our customer service, they will be happy to assist you.

7- Offers and Discount coupons:

No additional discount can be used on discounted offers and products, such as a discount coupon, visa discount, Apple Pay discount, Qitaf discount, or any other discount method.

8- Miscellaneous Provisions :

We reserve the right to amend these terms and conditions at any time without prior notice to you. Any amendments to these terms and conditions shall apply as soon as they are published on our website. By continuing to use the website (or any of our other websites) after making such a change, you agree to be bound by the revised terms and conditions. Please read and review the terms and conditions over and over again before any purchase. If you do not agree to any change in the terms and conditions, then you must immediately stop using the website.

These terms and conditions constitute the entire legal agreement between you and Saudi Radwa Food Company Limited, and govern and regulate your use of the website and all services and products available on it, and completely replace any previous agreements between you and Saudi Radwa Food Company Limited in relation to the same purpose.

You confirmed and agree that the form and nature of the services may change from time to time without prior notice to you, and Saudi Radwa Food Co. Ltd. may stop providing services (or to provide any features built-in) to you or its users.

You understand and know that Saudi Radwa Food Company Limited gives operators of public search engines permission to use network spiders to copy materials from the site for the sole purpose of creating publicly available search indicators that include material, and Saudi Radwa Food Company Limited reserves the right to eliminate these exceptions, either in general or in specific cases.

You understand and know that you are responsible (and that Saudi Radwa Food Company Limited is not responsible to you or to any third-party) for any breach of your obligations under the terms and conditions and for the consequences (including any loss or damage that may be incurred by the Saudi Radwa Food Company Ltd.) for any breach like this.

The failure to exercise or enforce the Saudi Radwa Food Company Limited, or its delay in the exercise or enforcement of any legal right or remedy, may not be construed as an official waiver of the rights of Radwa Saudi Food Company Limited.

This site may include links to other Internet sites. We do not support any of these websites on the Internet, and we are not responsible for any information, materials, products or services offered on those sites. Your access is at your responsibly.

You and Saudi Radwa Food Company Ltd. are independent contractors, and these terms and conditions, including but not limited to the presentation, transmission, podcasting or distribution of your content, whether in whole or in part, do not constitute a partnership relationship, joint venture, business, concession or agency between you and between the Saudi Radwa Food Company Ltd. Neither party will have the authority to bind the other party or assume obligations on its behalf without the other party’s prior written consent. Neither party is authorized to act as an agent or representative of the other party or on behalf of the other party in any other capacity not expressly provided for in the terms and conditions. It is not permissible for any party (or any of its agents) to declare that it represents the other party or is authorized to act as its representative or to consider itself as its representative, nor can any party hold the other party any responsibility or obligation on its behalf or in its name, unless specifically stated in that In these terms and conditions.

If any provision of these Terms and Conditions is found to be illegal or unenforceable, the other terms and conditions shall not be affected and shall remain in full force and effect.

These terms and conditions are available in English and Arabic. If there is any conflict between the English text and the Arabic text, the Arabic text shall prevail.

These terms and conditions are regulated by the laws of the Kingdom of Saudi Arabia, and all disputes arising from the enforcement of these terms and conditions are subject to the exclusive jurisdiction of the courts in Jeddah Saudi Arabia.

Your rights:

If you have any questions about the terms and conditions or any aspect of your agreement, please do not hesitate to contact or customer service number at (920009422)